North Shore Doors Elevates Efficiency with Aquilon ERP

Founded in 2008 by John Horsnell and Trevor Stephenson, North Shore Door has cultivated a longstanding rapport with Vancouver’s residents. Today, it stands as the North Shore’s premier door and window specialist, driven by a team committed to finding the perfect home solutions.

Challenge

Brayden Stephenson, the General Manager, noted their initial system, designed for the wood industry, didn’t suffice when they pivoted to doors and windows. “Our shift mandated a system adept with multiple units of measure, a versatile configuration system, and a unified platform for quotes, delivery, and invoicing – rather than juggling three separate systems,” he expressed.

The Search

Although North Shore Door briefly made do with their older system, it was clear that a change was imperative. Many software packages fell short of their needs until Aquilon Software appeared on the horizon. Perfectly tailored for the building products sector, especially customizable items, Aquilon’s configuration tools, real- time inventory, and replenishment planning tools checked all the boxes. Engaging presentations and positive feedback from Aquilon’s existing customers solidified their decision.

Outcome

Navigating the configuration tool required an adjustment period, but its potential soon became evident. Brayden recalls, “The tool’s flexibility and power were beyond our initial expectations. And Aquilon’s responsiveness to our suggestions, implemented within weeks, further impressed us.”

While contrasting it with their old system might seem skewed given the longevity of the previous setup, the Aquilon software undeniably offers superior ease of use and functionality. Brayden notes, “Our new configurables have simplified our expansive options, aiding in inventory management, costing, and margin evaluations. And we’re optimistic about unlocking even more benefits as we delve deeper into the software’s offerings.”

Despite a rocky start due to their busy schedule, North Shore Door’s eventual commitment to Aquilon paid off. Brayden advises, “Rapid implementation ensures a quicker ROI. It’s best not to prolong as we initially did.” Their collaboration with Aquilon has since streamlined order processing, improved inventory management, and notably enhanced customer service and delivery timelines.

Conclution

North Shore Door’s partnership with Aquilon Software has been transformative. With continuous collaboration, both parties aim to refine and enhance the software further, ensuring it remains perfectly tailored to the company’s evolving needs.

Download the PDF version of this Case Study

AT A GLANCE

Challenges

• Working with multiple units of measure
• Versatile configuration system
• A single, unified platform for quotes, delivery and invoicing

Outcome

• One integrated system controlling the orders from quotation to delivery
• An efficient configuration tool that simplifies the door quotation and provides better customer service
• A powerful and flexiblesystem providing control over inventory
• A configuration system that allows for multiple units of measure.